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Cancellation Policy

Cancellation Policy – Maresiastur Ecoturismo

1. Booking and Payment

Activities are booked with advance payment:

  • Shared tours: 100% paid in advance
  • Private tours: 50% deposit to book, with the balance paid at boarding
  • Ecotourism: 100% paid in advance

2. Cancellation by the customer

Right of withdrawal (Art. 49 of the CDC, the Brazilian Consumer Protection Code)

For purchases made outside a physical store (website, WhatsApp, phone or email), the customer may request cancellation within 7 calendar days of the purchase, provided the request is made before the tour date.

In these cases, the refund will be in full (100%), at no cost.

Cancellations after the 7-day period:

  • Up to 72 hours before the activity: 100% refund
  • Up to 24 hours before: 50% refund
  • Less than 24 hours before, or failure to show up (no-show): no refund

3. Weather and operating conditions

Activities depend on safe navigation and operating conditions.

If an activity is canceled due to:

  • Adverse weather conditions
  • Maritime safety
  • Operational issues

The customer may choose:

  • Rescheduling at no cost, or
  • A full refund (100%)

4. Late arrivals

We recommend arriving 30 minutes early.

A late arrival that results in missing the boarding will be considered a no-show, with no right to a refund.

5. Date changes

  • Changes may be requested up to 48 hours in advance, subject to availability
  • After this deadline, they will be treated as a cancellation

6. Age groups

All tours use the same age groups. The price for each group is shown on each tour's page.

  • Infant: up to 2 years old
  • Child: 3 to 10 years old
  • Teen: 11 to 17 years old
  • Adult: 18 to 64 years old
  • Senior: 65 years or older

Some tours don't accept every age group, and the restriction is shown on the tour's page. For example, the BikeTour 360º does not accept infants or children up to 10 years old. Minors under 18 may only be included in a booking together with a responsible adult.

7. General provisions

  • By making a booking, the customer declares that they agree to this policy
  • Refunds will be made using the same payment method used for the purchase
  • Refund timelines follow the rules of the payment provider (card issuer, bank, etc.)